Sign Up to Continue. Already Registered? Sign In. Forgot Your Password. Reset Password mail sent, please check your inbox for further processing. Would you like to reset your password? Please enter an email address and we will send you a reset link. Thanks for the download. Please check your email for the link. Service desk plus Custom. Please confirm with the vendor website before purchasing. Rating Distribution Excellent. Read All Reviews. Disclaimer The research is compiled using multiple sources, let us know of any feedback on feedback saasworthy.
Compare now 0 Remove All. Subscribe me to SaaS Weekly Roundup. No Spam! Security enhancements. Previous Versions More. April 1, Requires Android: Android 5. March 1, 7. February 3, 7. SD Description isn't getting displayed in approvals tab. Minor Bug fixes and security enhancements.
September 29, 7. Package Name: com. Category: Business Apps. Update Date: Need Update: Submit latest version. Available on: Google Play. Requirements: Android 5. Report: Flag as inappropriate. Alternatives to ServiceDesk Plus More.
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Filter Requests based on criteria such as unassigned, pending, open etc with support for custom filters too. View Request details for Individual Accounts. Create, Edit and Delete requests. Perform actions Pick up, Assign, Close, Reply for requests. In addition to the above features of MSP App, here are also some features of voice dictation in ServiceDesk Plus - MSP Ability to call requester and set first response time simultaneously Adding the call to notes Adding the call log to worklog.
Close Tickets. Keep track of all Requests while on the Move. Improves technicians productivity Faster Response time of tickets thereby increasing customer satisfaction View Request details for all accounts Monitor the time spent on tickets using the Worklog Resolve and close tickets using Speech recognition Automatic time spent calculation for worklog Avoid violation of the First Response SLA Capture call log and bill accurately. It handles tickets and assets and helps structure and discipline your IT department.
We just love it! We are able to create templates for specific needs to separate the tickets and reporting in each of the departments, providing a seamless experience for our users. This help desk support software helps us in our daily operational activities. It will handle tickets; it has assets and helps your IT-department to get structure and discipline! We simply love the dashboard as it allows us to keep a watch on the tickets and quickly provides useful information.
The ticket workflows and automation help us reduce complexity and resolve issues faster. I know what is in the queue and confident that I haven't forgotten any shoulder tap requests. We have been using ServiceDesk Plus for years for all our help hesk, facilities, and purchasing needs. I love this software ServiceDesk Plus saves us valuable resources on our exchange server. Using the reporting functions of ServiceDesk Plus has helped us track productivity and streamline some of our processes.
The push notifications have helped us stay on top of our tickets. We track ticket progress and update them on the go. We're simply more proactive these days without the hassles. I love it so much ". Reduce outages, improve agent productivity, meet SLAs, and manage the complete lifecycle of your IT tickets. Classify, analyze, and take problems to closure. Analyze the root cause and reduce repeat incidents in your IT. Streamline planning, approval, and implementation with automated work flows.
Ensure that there are no more unauthorized or failed changes. Create and publish your service catalog with custom service level agreements SLAs and multi-stage approvals. Ensure better end user satisfaction and better visibility for IT. Track and manage all configuration items and map their relationships and dependencies.
Visually analyze the impact of changes and outages for informed decision making. Create projects, manage resources, and track progress. Integrate IT projects with requests and changes to fine-tune overall IT service delivery.
Use canned and custom reports to gain the right insights. Monitor the health of your IT help desk performance using real-time and customizable dashboards. Enjoy tight integration with software that monitors and manages your networks, applications, desktops, and active directory. Get what you always wanted - degree visibility of your IT! Discover, track, and manage your IT hardware and software assets in one place.
Optimize asset utilization, avoid vulnerabilities, and ensure license compliance. A wide range of tools and resources to help IT and business teams streamline their service management processes. All rights reserved. Watch video. ServiceDesk Plus is a game changer in turning IT teams from daily fire-fighting to delivering awesome customer service.
It provides great visibility and central control in dealing with IT issues to ensure that businesses suffer no downtime. For 10 years and running, it has been delivering smiles to millions of IT folks, end users, and stakeholders alike. We never knew the importance of IT help desk ticketing software until we got one, and got the right one. ServiceDesk Plus is a simple yet powerful IT helpdesk ticketing software. By far the best ServiceDesk tool in the market.
Already a user? Sign in. Sign up Cloud Download On-premises. Read report Watch video. ManageEngine recognized by Gartner for the second year in a row. View report. IT help desk software ServiceDesk Plus is a game changer in turning IT teams from daily fire-fighting to delivering awesome customer service.
ManageEngine ServiceDesk Plus app is Help Desk mobile application available for Android devices. This Help Desk app has been downloaded by 50,+ Android. Download IT HelpDesk - ServiceDesk Plus latest version APK by ManageEngine for Android free Download and install the ServiceDesk Plus mobile app. Enable password resets, Active Directory account unlocks, and updates from an end-user service desk portal. Help desk Mobile Apps. Get support any time and.