You can create a backup of the whole program - all your settings, account setups, and all locally stored messages, events, tasks, and contacts. Just set your preferred folder, the frequency of your backup and how many past backups should be kept. Learn to back up your emails in a minute with our step-by-step video tutorial or watch it on YouTube :. Automatic backup can be made whether or not eM Client is currently running.
The eM Client Backup task will be added to your system's scheduler and it will run automatically at the set time and interval. To change the scheduled time of your Automatic backups see our knowledgebase article. If there is an error message the Operations log might contain more detailed information about the error itself. If an error message already popped up, the Log can be found in the third tab of the same Window. The Log is in the third tab of this window. You can then search for your error message there in case the error details made the reason self-explanatory or you can send this log to the support so we can analyze it and provide advice.
Support options are described on our website in Support overview section. In older versions the Copy log button is not available, so you will need to copy the log manually. If you use the default Windows proxy, download the config included in the attachments section of this article. However, this solution only works for eM Client up to version 7. If you are using a different proxy solution or newer version, you need to either arrange for eM Client to get the credentials using a 3rd party program e.
Proxifier or add eM Client to exceptions. Unfortunately, Gmail does not forward the information about the label color through IMAP protocol, so eM Client cannot load the exact same colors and assigns random ones instead. This is, unfortunately, a common confusion, as there are actually two different settings for changing your font style in eM Client.
The Preferred Style setting in this section will be applied to the messages you read, if they use Plain text. Plain text format does not have any set "visual" formatting, so you can apply your own. This way you can make the font easier to read for you. If any of the main left-side sections is missing, whether it's Mail , Calendar , Tasks or Contacts your data is definitely not gone. It just means you accidentally hid the section.
You can make it appear again easily. Just right-click any of the other items in the same menu for example Calendar and a drop-down menu with all options will appear. The missing section will not have a checkmark next to its name. Click it to check it and make it appear again. We have analyzed the issue in detail, including IMAP logs provided by some of our users and our developers concluded that it's a server issue that can't be fixed on our side, unfortunately.
It seems that the BT updated the feature on their back-end servers but didn't adapt the proxy servers which report the errors. It seems that BT is continuously changing the settings and that's why sometimes the account reset helps but later on the issue reappears. See here. By logging into the desktop version of BT email you can see which version you have got.
It transpires I have BT Yahoo mail. I have set the email up using BT Yahoo settings and it is now working again. Something must have changed on BT's side. So if you get this query again this should be the solution. Insert your credentials into "these credentials" fields and save the settings. Also, if your username is set anywhere as just the user part, make sure to change it to full address - ie.
In case you're trying to set up an Exchange account in eM Client for Mac and you're getting pop-ups with failed authentication, then your mail server most likely requires an NTLM authentication, which is currently not supported in eM Client for Mac.
We are aware of the problem and are collaborating with Microsoft on a solution that will solve this once and for all. Attention: These solutions can only work with eM Client 8. That is why the login method will not work natively for now, but we have prepared workarounds to help you out:. It is not compatible with the oAuth setup and could cause additional problems with the setup.
Our databases are not backward compatible for older versions and once you upgrade your database to accommodate the new version, you cannot just simply install an older version over it. If you have a backup of your database from eM Client 8 or older you can skip any export. If not, you will need to export local data before the downgrade to keep them.
For accounts set up with IMAP or EWS protocol this is not an issue, as setting these accounts anew will synchronize messages and folders back from the server. If you use Google or Yahoo accounts your accounts might have stopped synchronizing after the upgrade. We have seen this often happen with Avast, Kaspersky and AVG, though others could cause the same problem. Adding eM Client to exceptions in these apps and disabling any mail shields should resolve the issue.
We also recommend reporting this to the provider of your security app, so they can update their records and not block eM Client in the future. This was to give you a fresh start with your folder management and make the interface more streamlined. To remove items from the More folder, simply drag them out of it. Once there's nothing in the folder, it will disappear. To add items back, simply right-click an item and select Hide.
Therefore, a lot of our documentation and help articles written before the release of eM Client 8 in June have instructions that follow that pathway. With eM Client 8, we promoted some of these frequently used features to just be under Menu. Additionally, some features such as Categories and Smart folders have been renamed. To do this click on the down arrow v on the right side of the search bar and deselect Use server search if available. Most users nowadays have high-speed internet connections and therefore an explicit progress bar for sending messages was no longer necessary in Version 8.
When you go to type in a name in the To: section, if there is an X button on the right side in the suggestion list, then it can be deleted from the history of recipients. Otherwise, the unwanted contact must be deleted from your address book. We believe that the slowness of the new version is likely due to the attachment indexation and folder syncing. You can try leaving eM Client running overnight so it can complete this process.
Alternatively, you can run the eM Client application with a disabled indexer by pressing the Windows key and R key at the same time and entering the following command:. Generally, Pro Support is only available to Pro License holders for one year after their purchase, otherwise we direct Free users to our Support Forum.
However, since the new eM Client 8 was recently released, everyone is treated as a Pro user for a month and is contacting the Support Team for a large range of issues. This has greatly increased our number of new support tickets to s every day and created a backlog.
Some of the issues are bugs that our users have caught and we can pass on the information to our developers to fix and make eM Client better for everyone. This is likely caused by the system notifications from your operating system. Sometimes the system notifications from Windows misbehave and don't work correctly. When you disable them, the native notifications for the eM Client Application take over and are more reliable.
The first thing you should know is that most of the "folders" of Google's mail, contacts, tasks, calendar, etc. When objects messages, events, contact entries etc. Understanding that will help you understand the rest of the explanation and the solution. If you're creating a new contact using that method, you must either select a Tag to apply to the folder or select a subfolder. Then it will automatically apply a tag to the contact and it won't trigger the error.
To fix the rest of your contacts that have this "No Tag" error, the easiest thing to do would be to go to the Contacts folder and sort all of your contacts by Tag in ascending order. This will cause all your "unsorted" contacts to appear at the top. Drag all of the unsorted contacts into any of your subfolders and this will apply a tag to them and stop the error. It could also be helpful to click the "select" option so that you can easily select multiple entries at once.
Uploaded Public Key not Verified. Public Key John Doe for email address example yahoo. Should eM Client keep monitoring for incoming verification emails? The message you should be looking for is called "Verification email from eM Keybook" and it will be sent from keybook emclient. Furthermore, some email accounts such as seznam. For this reason, Free license users have limited access to this feature. If you remove and add your account again this information is lost, because the local data has been cleared and the newly synchronized data from the server does not contain the recurrence information.
Some servers might not support distribution lists and can therefore try to change the list into a regular contact, leaving only the first email address. Read more in the Documentation: Distribution List. If you are still running one of these versions, you will encounter this error:.
Contacts API is being deprecated. You can of course keep using the older version if you prefer, but you will not be able to synchronize your Google contacts anymore, they will only be stored locally as they are. To avoid the error pop-up, you can work around this situation by copying the contacts to Local Folders and switch off the Google Contacts service in Accounts settings.
Unfortunately, this affected all outlook. You can tell if your account is affected by a red triangle shown next to your account name. This account also cannot receive any new messages. Note : If you use 2-factor verification, you might need to create and use an App password for eM Client. In case your validity has not been renewed, an error might occur with eM Client licensing and other programs as well. When using an account that is running on an Exchange server provided by Microsoft, you can encounter this error:.
This issue is temporary and should be automatically resolved by the server. If not, please contact your mail provider. This error means that the authentication process for your account was succesfull, but for some reason the mail server is not giving eM Client access to the account data, so it cannot synchronize your messages into the app.
Unfortunately, this is not something we can resolve from our side, it needs to be resolved from the side of the mail server that actually contains all your data. Reach out to your admin or provider of the email account so they can fix the issue. If this is happening with an email account that is set up using an Alias and not the Primary email address, try setting up the account anew using the primary email address to see if that resolves the problem. You can easily disable the avatar feature or at least resize the avatars to take less space.
There is an Avatar size: option which you can set to Regular or Small. Remove Avatars: Right-click the top of the message list and open Columns configuration. Select the Avatar from the "Show these columns" list on the right and then click the Remove button, which will move it to the list on the left, "Available columns". If you use Windows system notifications for eM Client and eM Client is already running, you can encounter this error when trying to perform an action directly from the pop-up:.
Communication with the previous instance failed. The other instance has to be ended in order to start the application. This happens if you run eM Client in administrator mode, which is not compatible with Windows notifications. To avoid this issue, make sure to run eM Client as a regular user instead of 'as admin'.
After deleting all signatures Outlook should create the new signature with the name Outlook Web Signature , which will represent your synchronized signature. This signature should synchronize to your eM Client and can be edited. Note: in case the Outlook Web Signature was not created, please contact Microsoft support with a request to block Roaming signatures. Last update on this post has been made on May 12th, More information Accept.
Frequently Asked Questions.
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Find your database folder, the default location is. Hello,. Yes, there is a way how to do this. Go to Tools - Settings - General - General - Storage, and point “Database directory” to new path. You will find everything in c:\users~username\AppData\Roaming\eM Client. Just copy this directory to your new laptop after installing eM Client.