SOS is a remote tech support plan, which bills per concurrently operating technician. As a simple but affordable software platform, we would expect Splashtop to be easy to set up and use, as well as being effective in its primary function as remote desktop software. To determine how well Splashtop meets these key benchmarks, we downloaded the software and gave it a spin.
To test ease of setup, we first created an account with a username and password, then downloaded the Splashtop Business app to the device we wanted to connect from. Once Splashtop Business had downloaded and we had inputted our login credentials, it was ready to use. The entire process took less than five minutes, and the majority of that time was spent on the download.
Unattended access took a little longer to set up, as we had to download another application, Streamer, on every computer that needed to be accessed. This can take a bit of time, especially if you have a large number of devices, but the process is still straightforward. Overall, though, we were impressed with how easy setup was. Once Splashtop was installed, starting a remote desktop session was quick and intuitive.
We tested the remote connection with a Windows desktop computer and an iPhone. The desktop user had to go to sos. Upon inputting the code, we immediately had full access to the desktop computer. The entire process took about two minutes.
Connecting to the iPhone was a similar process, but with a few extra steps. The iPhone user also navigated to sos. After downloading the app, they received a unique nine-digit code, which we then input to initiate the connection. The iPhone requested that the iPhone user grant us permission to broadcast their screen. Once permission was granted, we had access. However, since the iPhone was a touchscreen-based device, while our computer was not, we were mostly limited to observation, with little ability to directly interact.
Overall, we found that establishing a remote desktop connection through Splashtop Business is quick and easy. We noticed that on the remote desktop the milliseconds would go up in bursts of about 20, while they rose continuously on the actual desktop. Also, the stopwatch on the remote desktop was behind the actual one by about half a second. This effect is totally negligible when browsing, and we were able to stream a YouTube video in p quality with no noticeable lag.
Splashtop offers an effective and easy-to-use remote desktop platform that is priced in the lower midrange of the market. ConnectWise Control is considerably more expensive than Splashtop, but comes with a broader range of advanced features and third-party integrations. Zoho Assist is cheaper than Splashtop, but lacks some of its scaling capabilities, limiting it to small business users.
ConnectWise Connect also offers unattended access, but at a comparatively higher price point. However, ConnectWise allows you to automatically install its client software to all devices on your network, while Splashtop requires you to manually install Streamer on every device. This can be quite time-consuming with up to and more than 12, computers. On the attended access side, Zoho has a very limited free plan and a cheap basic paid plan.
Again, ConnectWise Control is more expensive than Splashtop, but has more features like voice chat and support for remote meetings with more than three individuals. Overall, Splashtop occupies the middle ground in terms of feature breadth, with a low price point for the number of features it offers.
However, larger enterprise users might find its feature set limiting, and thus prefer the more expensive ConnectWise Control. Splashtop Business is a functional and affordable remote desktop solution that is particularly good for small to midsize businesses or IT teams. You can use Splashtop for remote tech support or to conduct routine maintenance on your computer network.
It is also suitable as a remote work platform, enabling employees to connect to their work computer regardless of their physical location. Compared to its competitors, Splashtop is priced affordably, although it is not the cheapest solution. Given its broad range of features and great performance, we think you will get excellent value for money. The main drawback was the lack of voice chat. However, this is not a necessity for a remote desktop platform, and the built-in text-based chat is sufficient to handle most tech support tasks.
Although it does not have a free plan, Splashtop Business does have a seven-day free trial, so you can try it out for yourself before making a commitment. All in all, while fairly basic, Splashtop is easy to use, and has all of the core features you would expect from a remote desktop program. Looking for cheaper solutions? Then check out our guide to the best free remote desktop software. If you're looking to do the same from Linux, we've outlined how to remote desktop into Ubuntu , and the platforms ranking among the best remote desktop for Linux.
Finally, learn step-by-step processes outlining how to use remote desktop on Mac , how to use remote desktop on Windows 10 , and how to remote desktop from Mac to Windows. Learn more about membership. Join AI and data leaders for insightful talks and exciting networking opportunities in-person July 19 and virtually July 20 - August 3. We may collect cookies and other personal information from your interaction with our website. For more information on the categories of personal information we collect and the purposes we use them for, please view our Notice at Collection.
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Above: Splashtop integration with ServiceNow. Paul Sawers. Business Cloud Enterprise Entrepreneur.
If you have previously setup Splashtop for SSO, you can use the same application. However it is recommended that you create a separate app when testing out the integration initially. Learn more about adding an application from the gallery here. The Azure AD provisioning service allows you to scope who will be provisioned based on assignment to the application and or based on attributes of the user and group.
If you choose to scope who will be provisioned to your app based on assignment, you can use the following steps to assign users and groups to the application. If you choose to scope who will be provisioned based solely on attributes of the user or group, you can use a scoping filter as described here. Start small. Test with a small set of users and groups before rolling out to everyone. When scope for provisioning is set to assigned users and groups, you can control this by assigning one or two users or groups to the app.
When scope is set to all users and groups, you can specify an attribute based scoping filter. If you need additional roles, you can update the application manifest to add new roles. This section guides you through the steps to configure the Azure AD provisioning service to create, update, and disable users and groups in TestApp based on user and group assignments in Azure AD.
Sign in to the Azure portal. Select Enterprise Applications , then select All applications. If the connection fails, ensure your Splashtop account has Admin permissions and try again. In the Notification Email field, enter the email address of a person or group who should receive the provisioning error notifications and select the Send an email notification when a failure occurs check box.
The attributes selected as Matching properties are used to match the user accounts in Splashtop for update operations. If you choose to change the matching target attribute , you will need to ensure that the Splashtop API supports filtering users based on that attribute. Select the Save button to commit any changes. The attributes selected as Matching properties are used to match the groups in Splashtop for update operations.
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|Cisco glassdoor software engineer interview questions||For more information on the categories of personal information we collect and the purposes we use them for, please view our Notice at Collection. Our Verdict. Image 5 of 5. Remote access tools such as Splashtop, which can be deployed on-premises or in the cloud, allow businesses to open access to a specific device or application rather than opening the entire network, as is splashtop enterprise case with a VPN. Price Free. The Verdict. IT departments can deliver and support corporate apps and desktops physical and virtual to tablets, smartphones, PCs, Macs, and thin clients, eliminating the complexity and expense of mobilizing all hard-to-access apps.|
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Splashtop Enterprise is a best-value, enterprise-class remote computer access solution and remote support tool. Use unattended anytime computer access to. Upgrade to the all-in-one remote computer access and remote support software. With the newly launched Splashtop Enterprise, Splashtop takes remote support and.